{"id":606,"date":"2020-04-07T18:17:42","date_gmt":"2020-04-08T01:17:42","guid":{"rendered":"https:\/\/shop.makario.com.mx\/?page_id=606"},"modified":"2024-03-30T12:34:34","modified_gmt":"2024-03-30T19:34:34","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/shop.makario.com.mx\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ's"},"content":{"rendered":"
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FAQ's<\/h2>\n\t<\/div>\n<\/div>\n\n\n\n

<\/i>What are your products made of?<\/a><\/h3>
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Our products are made of high-fire ceramics; commonly known as stoneware. Its main characteristic is resistance and durability compared to other materials, due to the firing process which reaches up to +2,336 degrees Fahrenheit in the oven. They can be used in conventional ovens, microwaves, and dishwashers without major problems.<\/p>\n

Each piece is 100% handmade; from kneading the ceramic clay, turning it on the lathe to glazing, which gives it unique colors and characteristics.<\/p>\n

All materials and glazes used are food grade.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Do they need any care or maintenance?<\/a><\/h3>
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Like any piece for decorative or food use, it is recommended to be careful when handling the piece since, although stoneware has greater resistance, it does not exempt it from being damaged by colliding or scraping with other elements. Do not expose directly to fire.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Why are the items (plates, cups, etc.) I received not exactly the same as each other?<\/a><\/h3>
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Our production process is 100% artisanal (handmade) which may be reflected in variations from piece to piece;\u00a0whether in size, color, brightness or other;<\/strong>we do not consider this a defect but rather a quality that makes them unique.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Where are they located?<\/a><\/h3>
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Our shop and showroom is located at Av. Miguel Alem\u00e1n Vald\u00e9s 2612, Colonia Am\u00e9rica, Tijuana B.C. Business hours are Monday to Saturday from 12pm to 7pm. If you wish to visit our showroom, we recommend scheduling an appointment.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>How is the product shipped?<\/a><\/h3>
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Once the purchase and payment of the product has been confirmed, we proceed to carefully package it so that it arrives in its entirety at its destination. Generally used two companies to make the shipment; Fedex and UPS. The average waiting time is 2 to 10 business days.<\/p>\n

If you are a resident of the Tijuana or San Diego area you can pick up the product at our showroom once the purchase is made.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Do you ship to the United States?<\/a><\/h3>
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Of course, we ship internationally through\u00a0FedEx<\/strong>, the cost will be calculated automatically depending on the product(s) and destination.\u00a0Note: delivery time may vary between 4 to 12 business days.<\/strong><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>What forms of payment do you accept?<\/a><\/h3>
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When paying online we only accept debit or credit cards from any Mexican or United States bank as long as they are Visa and Master Card.<\/p>\n

Note: In the case of American Express, at the moment we only accept cards issued in Mexico.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>If I receive the merchandise damaged, \u00bfwhat should I do?<\/a><\/h3>
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We recommend that when you receive your package from the shipping company, check in detail that it is in good condition and without visible marks of damage before signing in accordance; we remind you that the merchandise travels at the customer's expense and risk. We will only be responsible for the quality of the packaging.<\/p>\n

In the event that when opening the packaging you detect any items with visible damage, please notify us as soon as possible by email.\u00a0contacto@makario.com.mx<\/a>\u00a0please add photographs or video of both the packaging and the item(s) with damage(s) in order to notify you of the procedure to be carried out.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>I did not like the product received and I want to return it<\/a><\/h3>
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Once your purchase has been made and the package(s) has been sent to you, changes or returns of merchandise will not be accepted.<\/p>\n

We always do our best to capture in the best visual way (via photographs) as well as the written characteristics of each of our products so that you take it into account before making any purchase.<\/p>\n

We remind you to review our\u00a0terms and conditions.<\/a><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Preguntas Frecuentes \u00bfDe que est\u00e1n hechos sus productos? Nuestros productos son elaborados en cer\u00e1mica de alta temperatura; com\u00fanmente conocido como stoneware o gres. Su principal caracter\u00edstica es la resistencia y...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-606","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/pages\/606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/comments?post=606"}],"version-history":[{"count":11,"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/pages\/606\/revisions"}],"predecessor-version":[{"id":3300,"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/pages\/606\/revisions\/3300"}],"wp:attachment":[{"href":"https:\/\/shop.makario.com.mx\/en\/wp-json\/wp\/v2\/media?parent=606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}